Twosister's The Label
Rivers Midi Dress - RED
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Sizing Chart - How to Measure
Please ensure you measure yourself correctly according to the image attached. Our size chart may differ -1 to +1cm depending on stretch of garment. All our garment is manufactured according to the size chart below.
PIT TO PIT MEASUREMENTS
Lay one of your dresses/tops on the floor FLAT and use a measuring tape and follow according to the below chart for PTP measurements.
Please check on the product description bar if the dress have stretch/no stretch or minimal stretch. The chart below is only a guide for flat lay dresses. Please allow a +-1cm difference.
Plus size chart
International Conversion Chart
How fast will your order ship?
We try our best to send out your packages on time every day, excluding weekend or public holidays. Otherwise, your order will be shipped the next business day. Please take care to fill out your full name at checkout, including first and last name to prevent any postal delays.
- EXPRESS , RURAL and PO BOX DELIVERY CUT OFF TIME is 2:00 PM ( Sydney Time )
- STANDARD DELIVERY CUT OFF TIME is 3.00pm (Sydney Time)
|Standard > $50||1-7 business days*||$0|
|Standard < $50||1-7 business days*||$5|
|Express > $100||1-3 business days*||$0|
|Express < $100||1-3 business days*||$8|
|Express > $150||3-4 business days*||$0|
|Express < $150||3-4 business days*||$15|
|Express < $100||3-4 business days*||$25|
|Express > $100||3-4 business days*||$20|
|Express > $250||3-4 business days*||$0|
Once a package has left our warehouse we have very little control over it. Please note that delivery times listed are only estimations. Two Sisters the Label is not responsible for any delays caused by the couriers, especially during high-volume periods. Two Sisters the Label can never guarantee a delivery date.
If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a calling card will be left in your letter box detailing the steps for arranging re-delivery or picking up your delivery at the local post office.
If you have not received your package within 7 business days of placing the order, email email@example.com with your Full Name and Order Number and we'll look into the matter immediately!
Twosisters the label is not liable for missing parcels due to errors on the customer or carrier's part.
INTERNATIONAL ESTIMATED EXPRESS DELIVERY TIME
|USA EAST||2-3||2 days into New York ( Pick up Monday – delivery Wednesday ) 2-3 days overall|
|USA WEST||2-3||Overnight into LA – ( Pick up Monday, Delivered US Tuesday ) 2 days on average|
|UK||2-3||2 days into London ( Pick up Monday – delivery Wednesday ) 2-3 days overall|
|NZ||1||Overnight to major cities – Auckland / Wellington / Christchurch|
|ASIA||2||Overnight to Singapore / Hong Kong – 2 days for China / Vietnam / Korea etc.|
TAXES AND DUTIES FOR INTERNATIONAL ORDERS
All prices on Twosister's The Label are in Australian dollars. For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information.
In the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order. A refund will not be given if you refuse to pay the duties and taxes as your parcel will be destroyed by the courier.
Delays may occur during holiday periods.
If your package is marked as undeliverable or return to sender, a reshipping fee will be required.
Customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. Twosister's is not responsible for, nor able to refund or replace orders shipped to the incorrect address.
A fee of $7.95 (standard) or $10.00 (express) will be incurred for us to resend your order to the right address.
Items are eligible to be returned for:
Refunds if :
- Item(s) must be received by our warehouse within 7 days of receiving (weekend inclusive). (International orders do not apply).
- Items are FAULTY AT POINT OF RECEIVING
- Wrong size have been sent and we have sold out in your preferred size.
- You have ordered 2 sizes to try on and return the ONE that does not fit for a refund. (This must be in the same style)
Please note the below reasons are NOT considered defects :
- colour variation from product photos, e.g. fuschia vs red.
- slight design variation from product photos, e.g. print patterns and arrangements, lace arrangements, etc
- Slight size variation of within ± 3cm on measurements
- Minor imperfections, e.g. loose threads, crease marks and etc.
- Self-inflicted damage or cut to the product
- Customer's subjective opinions on product quality and preference. (does not like the type of inner lining fabric used, the feel of the lace fabric, etc)
- Item does not fit
- Do not like the item
- Quality not up to expectation
Please note that foreign transaction fees and currency conversion fees incurred during the initial order payment transaction are charged by the respective credit card company or bank institutions and not Two Sisters hence we cannot refund such fees. You will need to get in contact with your credit card company or bank if you are enquiring about the refund of such fees.
We are not obliged to issue a refund for change of mind, if returns are not received within 7 days. Change of mind returns outside the 7 days will be issued store credit, which never expires! If you feel your order qualifies for a refund, please email us at firstname.lastname@example.org with your order number.
*Please note we do not offer full refunds for orders bought with store credit.
* All returns/refunds are process within 2-3 business days.
* If your return is received after the 14 days, you may be charged a late return fee of $7.00 . We are unable to accept ANY returns received past 30 days.
We abide closely by the Australian Fair Trading, please see link below
If you ordered a size that does not fit, we will issue you a credit covering the cost of the item (excluding shipping) within 3 working days after receiving and inspecting your return. Should the item still be available in your required size, you can purchase it with your store credit. Regrettably, we cannot hold items for exchange while we wait for your item to be returned.
Please note that if you are using your credit voucher, shipping fee will be applied. This does not qualify for our free standard shipping.
International customers have 14 days from receiving your order, to return a product for a store credit if there is a change of mind.
All purchases of SALE items are final and cannot be exchanged or returned (promos or flash sales are also included as a sale item).Returns:
- The return has been lodged outside of the allowed return time frame (14 days from receiving)
- Item(s) appear to have been worn (i.e. the garments have marks or an odor) or no longer have a tag.
- Due to hygiene concerns the following cannot be returned: swimwear, intimates, stockings, hair accessories, hats, earrings, cosmetic/beauty products including self-tanners.
With all our online images, we do our best to display the true colour of the garment however as computer monitors and settings may vary we cannot guarantee that your monitor will display the exact colour of the garment, it may vary slightly.Please note that we do our best to display the true colour of the garment however colours may vary slightly depending on your computer monitor/device. We do not consider this a fault if the colour is slightly different.
How to Return:
Custom made lace
Concealed back zipper
Non sheer full lining
- Midi Length
- Split at the back of the dress
- Not stretchable
Model is wearing a size 6 and can usually fit in both 6 and 8
- Model measurements: Bust: 80cm ; waist: 65cm ; hips: 90cm
- Length of dress : approximately 42inches long for a size 6 as seen on the model
- Length of dress increases by 1.3cm per size.
- Images are shot under natural lighting, colours may appear darker in certain areas due to shadow