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FREE SHIPPING OVER $50 AUD IN AUSTRALIA | BUY NOW, PAY LATER with AFTERPAY.

Shipping Info

How fast will your order ship?

We try our best to send out your packages on time every day, excluding weekend or public holidays. Otherwise, your order will be shipped the next business day. Please take care to fill out your full name at checkout, including first and last name to prevent any postal delays.

  • EXPRESS , RURAL and PO BOX DELIVERY CUT OFF TIME is 2:00 PM ( Sydney Time )
  • STANDARD DELIVERY CUT OFF TIME is 3.00pm (Sydney Time)
Australian Customers
Method Estimated Delivery Cost
Standard > $50 1-7 business days* $0
Standard < $50 1-7 business days* $5
Express > $100 1-3 business days* $0
Express < $100 1-3 business days* $8
*Shipping to metro areas normally takes 1 to 3 business day. Please note rural areas may take up to 5 business days or more. Delivery times are estimated and not guaranteed.
New Zealand
Method Estimated Delivery Cost
Express > $150 3-4 business days* $0
Express < $150 3-4 business days* $15
*Delivery times are estimated and not guaranteed.
Rest of the World
Method Estimated Delivery Cost
Express < $100 3-4 business days* $25
Express > $100 3-4 business days* $20
Express > $250 3-4 business days* $0
*Please note rural areas may take up to 7 business days or more. Delivery times are estimated and not guaranteed.

Extra Information

DELIVERY TIME

Once a package has left our warehouse we have very little control over it. Please note that delivery times listed are only estimations. Two Sisters the Label is not responsible for any delays caused by the couriers, especially during high-volume periods. Two Sisters the Label can never guarantee a delivery date.

If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a calling card will be left in your letter box detailing the steps for arranging re-delivery or picking up your delivery at the local post office.

If you have not received your package within 7 business days of placing the order, email dispatch@twosistersthelabel.com with your Full Name and Order Number and we'll look into the matter immediately!

Twosisters the label is not liable for missing parcels due to errors on the customer or carrier's part.

INTERNATIONAL ESTIMATED EXPRESS DELIVERY TIME

DESTINATION DAYS NOTES
USA EAST 2-3 2 days into New York ( Pick up Monday – delivery Wednesday ) 2-3 days overall
USA WEST 2-3 Overnight into LA – ( Pick up Monday, Delivered US Tuesday ) 2 days on average
UK 2-3 2 days into London ( Pick up Monday – delivery Wednesday ) 2-3 days overall
NZ 1 Overnight to major cities – Auckland / Wellington / Christchurch
ASIA 2 Overnight to Singapore / Hong Kong – 2 days for China / Vietnam / Korea etc.

TAXES AND DUTIES FOR INTERNATIONAL ORDERS

All prices on Twosister's The Label are in Australian dollars. For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information.

In the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order. A refund will not be given if you refuse to pay the duties and taxes as your parcel will be destroyed by the courier.

Delays may occur during holiday periods.

UNDELIVERABLE PACKAGES

If your package is marked as undeliverable or return to sender, a reshipping fee will be required.

INCORRECT ADDRESSES

Customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. Twosister's is not responsible for, nor able to refund or replace orders shipped to the incorrect address.

A fee of $7.95 (standard) or $10.00 (express) will be incurred for us to resend your order to the right address.

PRE ORDERS

All pre orders will only be shipped ASAP once arrived in our warehouse. If you order an in stock item with a pre order item, both would be shipped together when the pre order arrives. If you would like to have the in stock item shipped first, please contact us to arrange.

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