Shipping Information

• We aim to ship your packages as quickly as possible from our Australian and international warehouses, to get your items on their way to you as soon as possible!
• We currently operate from two warehouses - one in Victoria, Australia, and another international warehouse that primarily fulfils our overseas orders.
  To get your order to you as quickly as possible, we'll always dispatch from the warehouse closest to your delivery address whenever stock is available there.
  In some cases, if your order contains items stocked across both warehouses, it may be split into separate shipments. If this happens, you'll receive tracking information for each parcel as soon as they're dispatched. 
  
  Should your order contain a pre-order, please see your confirmation email for estimated ETA dates. 
  
  In stock orders are shipped within 24-48 hours during business days, however during high volume periods, this time may increase slightly. Please email our customer service team if your order is urgent at [email protected] - we will do our best to prioritise your shipment for you!

 

• For US orders, duties have been paid on our end. However if you do return the item, duties cost will be deducted from your return

*Delivery times are estimated and are not guaranteed.

 

SHIPPING AND DELIVERY DELAYS

Please note that processing delays resulting from customs, public holidays, severe weather, or courier transit errors are beyond our control. While we will make every effort to assist in resolving these issues, we are not responsible for lost, stolen packages, or packages delayed in transit.

Twosisters the Label can never guarantee a delivery date or timeframe.

If packages are unclaimed at the Post Office or mailed back as a 'Return to Sender' they will incur a $30 RTS fee, as well as a $10 re-shipment fee to cover the new postage cost.

If you have not received tracking details within 7 business days of placing your order or are concerned about the location of your package in transit, please email [email protected] with your Order Number and Email Address, so that we can investigate this for you. 

ORDER AMENDMENTS

Our team prides itself on dispatching orders as quickly as possible.

Please check your cart carefully prior to submitting your order, as once an item has been shipped, it is not able to be amended and the appropriate Returns Policy will need to be followed.

If you notice an error immediately after placing your order, please email [email protected] before 9am ACST on business days, and our team will endeavour to amend this for you. 

INCORRECT ADDRESSES

Twosisters the Label are not responsible for any lost or damaged returns/packages during transit due to incorrect addresses.

If address details are incorrect this may cause parcels to become lost or be delayed in shipment. Please check all shipping details are correct before submitting your order, as store credits/refunds will not be given for packages dispatched to incorrect addresses. 

Please get in touch with us at [email protected] before 9am ACST on business days if you have entered the incorrect shipping address – where possible, our team will update this for you. If your package has already been dispatched, this is out of our control.

UNDELIVERABLE PACKAGES

Customers will be provided full tracking details for their package once it has been dispatched. Please monitor your tracking closely to stay on top of any delivery attempts, or to organise postage pick-ups or re-delivery requests.

If your package is marked as undeliverable, unclaimed from a Post Office or is returned to sender, it will accrue a RTS of $30 and and $10 re-shipment fee. 

 

PRE-ORDERS

All pre-orders will only be shipped once they have arrived in our warehouse. Please check the details section of the dress to check for the estimated arrival date. 

If you have ordered an item that is in stock along with your pre-order item/s, this item won't be shipped out until the pre-order arrives. Please consider making separate orders if you require additional item/s that are in stock to be shipped earlier.

TAXES AND DUTIES FOR INTERNATIONAL ORDERS

All prices on Twosisters the Label are in Australian dollars.

 For international customers, the prices quoted do not include your local taxes or import duties, which may be charged to your purchase upon entry to your country. 

This charge is the customer’s responsibility and operates independently from Twosisters the Label. Please contact your local customs office for further information as these vary and are outside of our control.

Should a package be refused by the customer, or duties and taxes unpaid, it will be Returned to Sender, accrue fees, and will not be eligible for store credits/refunds.