How fast will your order ship?
We try our best to send out your packages on time every day, excluding weekend or public holidays. Otherwise, your order will be shipped the next business day. Please take care to fill out your full name at checkout, including first and last name to prevent any postal delays.
Please note that they may be shipping delays due to the festive season.
Orders place on the 22nd to 26th of December will be shipped out on the 27th of December. Orders place on the 27th will be shipped on the 28th of December.
- EXPRESS , RURAL and PO BOX DELIVERY CUT OFF TIME is 2:00 PM ( Sydney Time )
- STANDARD DELIVERY CUT OFF TIME is 3.00pm (Sydney Time)
|Standard > $50||1-7 business days*||$0|
|Standard < $50||1-7 business days*||$5|
|Express > $100||1-3 business days*||$0|
|Express < $100||1-3 business days*||$8|
|Express > $150||3-4 business days*||$0|
|Express < $150||3-4 business days*||$15|
|Express < $100||3-4 business days*||$25|
|Express > $100||3-4 business days*||$20|
|Express > $250||3-4 business days*||$0|
Once a package has left our warehouse we have very little control over it. Please note that delivery times listed are only estimations. Two Sisters the Label is not responsible for any delays caused by the couriers, especially during high-volume periods. Two Sisters the Label can never guarantee a delivery date.
If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a calling card will be left in your letter box detailing the steps for arranging re-delivery or picking up your delivery at the local post office.
If you have not received your package within 7 business days of placing the order, email email@example.com with your Full Name and Order Number and we'll look into the matter immediately!
Twosisters the label is not liable for missing parcels due to errors on the customer or carrier's part.
INTERNATIONAL ESTIMATED EXPRESS DELIVERY TIME
|USA EAST||2-3||2 days into New York ( Pick up Monday – delivery Wednesday ) 2-3 days overall|
|USA WEST||2-3||Overnight into LA – ( Pick up Monday, Delivered US Tuesday ) 2 days on average|
|UK||2-3||2 days into London ( Pick up Monday – delivery Wednesday ) 2-3 days overall|
|NZ||1||Overnight to major cities – Auckland / Wellington / Christchurch|
|ASIA||2||Overnight to Singapore / Hong Kong – 2 days for China / Vietnam / Korea etc.|
TAXES AND DUTIES FOR INTERNATIONAL ORDERS
All prices on Twosister's The Label are in Australian dollars. For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information.
In the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order. A refund will not be given if you refuse to pay the duties and taxes as your parcel will be destroyed by the courier.
Delays may occur during holiday periods.
If your package is marked as undeliverable or return to sender, a reshipping fee will be required.
Customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. Twosister's is not responsible for, nor able to refund or replace orders shipped to the incorrect address.
A fee of $7.95 (standard) or $10.00 (express) will be incurred for us to resend your order to the right address.
All pre orders will only be shipped ASAP once arrived in our warehouse. If you order an in stock item with a pre order item, both would be shipped together when the pre order arrives. If you would like to have the in stock item shipped first, please contact us to arrange.