Return Policy & How to Return
Items are eligible to be returned for:
Refunds if :
- Item(s) must be received by our warehouse within 7 days of receiving (weekend inclusive). (International orders do not apply).
- Items are FAULTY AT POINT OF RECEIVING
- Wrong size have been sent and we have sold out in your preferred size.
- You have ordered 2 sizes to try on and return the ONE that does not fit for a refund. (This must be in the same style)
Please note the below reasons are NOT considered defects :
- colour variation from product photos, e.g. fuschia vs red.
- slight design variation from product photos, e.g. print patterns and arrangements, lace arrangements, etc
- Slight size variation of within ± 3cm on measurements
- Minor imperfections, e.g. loose threads, crease marks and etc.
- Self-inflicted damage or cut to the product
- Customer's subjective opinions on product quality and preference. (does not like the type of inner lining fabric used, the feel of the lace fabric, etc)
- Item does not fit
- Do not like the item
- Quality not up to expectation
Please note that foreign transaction fees and currency conversion fees incurred during the initial order payment transaction are charged by the respective credit card company or bank institutions and not Two Sisters hence we cannot refund such fees. You will need to get in contact with your credit card company or bank if you are enquiring about the refund of such fees.
We are not obliged to issue a refund for change of mind, if returns are not received within 7 days. Change of mind returns outside the 7 days will be issued store credit, which never expires! If you feel your order qualifies for a refund, please email us at email@example.com with your order number.
*Please note we do not offer full refunds for orders bought with store credit.
* All returns/refunds are process within 2-3 business days.
* If your return is received after the 14 days, you may be charged a late return fee of $7.00 . We are unable to accept ANY returns received past 30 days.
We abide closely by the Australian Fair Trading, please see link below
If you ordered a size that does not fit, we will issue you a credit covering the cost of the item (excluding shipping) within 3 working days after receiving and inspecting your return. Should the item still be available in your required size, you can purchase it with your store credit. Regrettably, we cannot hold items for exchange while we wait for your item to be returned.
Please note that if you are using your credit voucher, shipping fee will be applied. This does not qualify for our free standard shipping.
International customers have 14 days from receiving your order, to return a product for a store credit if there is a change of mind.
All purchases of SALE items are final and cannot be exchanged or returned (promos or flash sales are also included as a sale item).Returns:
- The return has been lodged outside of the allowed return time frame (14 days from receiving)
- Item(s) appear to have been worn (i.e. the garments have marks or an odor) or no longer have a tag.
- Due to hygiene concerns the following cannot be returned: swimwear, intimates, stockings, hair accessories, hats, earrings, cosmetic/beauty products including self-tanners.
With all our online images, we do our best to display the true colour of the garment however as computer monitors and settings may vary we cannot guarantee that your monitor will display the exact colour of the garment, it may vary slightly.Please note that we do our best to display the true colour of the garment however colours may vary slightly depending on your computer monitor/device. We do not consider this a fault if the colour is slightly different.
How to Return: