FREE SHIPPING ON ORDERS OVER $100 AUSTRALIA WIDE | SHOP NOW, PAY LATER AVAILABLE

    Rewards

    0
    0

    Your Cart is Empty

    FAQ

    RETURNS

    Please see our Returns page here

    Store Credit

    Once your return has been inspected and approved, your store credit will be emailed to you in terms of gift card. Please check your junk mail in case this has been misdirected.

    Copy and paste your gift card code during checkout to use your store credit.

    Your store credit expires in 12 months, if you need to extend, please email us for an extension.

    All store credits and gift cards are non-refundable. You can sell your gift cards to friends and family!

    ORDER ISSUES

    We will try our very best to amend your order, however, our dispatch team works really quickly to pack and ship orders. We cannot amend orders after the item has been shipped out. 

    Please email us at sales@twosistersthelabel.com (subject header as URGENT) if your order requires urgent attention. Our office hours are Monday – Friday, 9.30am – 5.30pm ACST. We are closed on weekends and public holidays.

    Yes, if your order has not been shipped out. Please get in touch with us at sales@twosistersthelabel.com ASAP if you have entered the incorrect shipping address.

    Please email with subject line" URGENT: change of address"

    Please note that our office hours are Monday – Friday, 9.30am – 5.30pm ACST. We are closed on weekends and public holidays.

    With all our online images, we do our best to display the true colour of the garment however as computer monitors and settings may vary we cannot guarantee that your monitor will display the exact colour of the garment, it may vary slightly. Please note that we do our best to display the true colour of the garment however colours may vary slightly depending on your computer monitor/device. We do not consider this a fault if the colour is slightly different.

    Please get in touch with the courier/postal company to follow up on your delivery. Unfortunately, we do not have access to their systems, so the quickest way to get an answer to your question is to get in touch with them directly. If you are having trouble getting in touch with them, please send us an email with your order number to sales@twosistersthelabel.com

    Yes, you do. We require all parcels be signed for upon delivery as an extra security measure. You can allow authority to leave the parcel if you are not at home, but if the parcel goes missing, it is no longer covered by insurance.

    Please send us an email at sales@twosistersthelabel.com within 7 days of delivery so we can attend to this immediately!

    Please check that the order confirmation email hasn’t been misdirected to your junk mail. If it isn’t there, please get in touch with us at sales@twosistersthelabel.com so we can check that the correct email address was entered in your order.

    PRE-ORDERS

    ETA stands for “Estimated Time of Arrival”. The ETA for pre-order items are for arrival at our warehouse. Please note, this date is an estimate and not a guarantee. If there are any delays with your pre-order, you will be informed via email.

    Yes, you do. A pre-order means that you order an item before it arrives at our warehouse so you don’t miss out! If you have not paid for your pre-order, that means your purchase has not been recorded on our website.

    On desktop, if you hover across the pre-order button, it will show the estimated date of arrival to our warehouse. You can also find the ETA date under the details section of the dress. 

    Please note that the date is just an estimate.

    Please check the details section of the dress to check for the estimated arrival date. Please note that this date is an estimate and delays can occur. If you ordered a dress that is in stock along with your pre-order item, your dress won't be shipped out until the pre-order arrives. Please get in touch with us via email sales@twosistersthelabel.com referencing your order number if you need to organise separate shipping.

    We do not offer refunds if a pre-order is delayed by less than 2 weeks. All pre-orders have an estimated arrival time and delays outside our control may occur. If you needed a pre-order item urgently, please email us at sales@twosistersthelabel.com and we may be able to organise a swap for a design we currently have in stock.

    SIZING

    Please see BUY 2 RETURN 1 information under our return section.

    Yes of course! You can use our size chart as a guide when choosing your size. You may also contact us via email with your measurements. One of our friendly staff will get back to you with your best size suggestion.

    If you are still unsure of your size and are not using a promotional discount code or purchasing a reduced sale item, you can also buy the same style in two sizes to see which fits better and return the one that does not fit for a full refund. If you return both items, you will receive a refund for one dress and store credit for the other.

    An exception to the above is if you have used your unique welcome code on your first purchase for the same style in different sizes; if you return both items, you are able to receive a refund for one item and store credit for the other.

    Our sizes are made to Australian standard sizing. Please use our size chart as a guide when choosing your size and note any fit suggestions in the product description.

    SHIPPING

    The ETA for delivery to a metro area in Australia is 1—3 business days for express post and 1–7 business days via standard post. These times can increase if you are in a rural area. However, these are just estimated delivery times and we cannot be responsible for any delays that may occur with the post.

    You can find more information on shipping here

    The ETA for delivery for all international orders is 2–10 business days. However, these are just estimated delivery times and we cannot be responsible for any delays that may occur with the post.

    You can find more information on shipping here

    You are responsible for any duties/taxes payable upon delivery. Duties and taxes are not determined by Twosisters The Label and vary based on location, so we recommend getting in touch with your country’s customs department for further information.

    No, we don’t. We offer express shipping, which has a 1—3 business day delivery estimate to metro areas in Australia.

    GENERAL ENQUIRIES

    Our restock dates vary from dress to dress. Please sign up for a restock notification by clicking on the size you need and entering your email address into the notification box.

    Unfortunately, we cannot take custom orders at this stage.

    Our head office is in Adelaide, South Australia. We currently offer appointments by booking only. Please click on the TRY ON IN STORE button for the products you would like to try on.

    We respond to all emails within 24 business hours. Please refrain from sending multiple emails as this can delay our response time. Our office hours are Monday – Friday, 9.30am – 5.30pm ACST. We are closed on weekends and public holidays.

    Our legitimate stockists can be found on our Stockist page here

    We cannot guarantee stockists outside of those listed are authentic. Please email us at wholesale@twosistersthelabel.com if you have any concerns.