If you don't absolutely love your new Twosisters The Label item you are able to return your order for store credit if the item meets our returns conditions:
Australian orders must be returned within 21 days of delivery. Bridal collection MUST be returned within 7 days or late fee may apply.
Sale items using a promo code is considered a final sale unless faulty.
All Bridal Collection can be refunded with a restocking fee of $60 (to cover cost of processing and initial shipping cost).
Australian returns after 21 days and before 30 days will incur a $15.00 late return fee
International orders must be returned within 30 days of delivery
International returns received after 30 days and before 39 days will incur a $15.00 late return fee
Items must be unworn, unwashed, unstained and unperfumed
Items must still have all tags attached
Due to hygiene concerns accessories (earrings, head pieces etc) cannot be returned unless faulty
Items are deemed faulty at point of delivery or in an unlikely event that a wrong size has been sent and we have sold out in your preferred size
Items are not part of a final sale promotion as listed in our Terms & Conditions here
If you are unsure of your size and have not applied a promotional discount code, you can order the same style in two sizes or colours and return the one that does not fit for a full refund. If you return both items, you will receive a refund for one item and store credit for the other.
An exception to the above is if you have used your unique welcome code on your first purchase for the same style in different sizes; if you return both items, you are able to receive a refund for one item and store credit for the other.
Please click here to read the full return policy prior to purchase.
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