To our much loved Twosisters family,
We know that there is a lot of uncertainty surrounding COVID-19 and the effect it is having on both our daily lives and the businesses we turn to. We want to reassure you that at Twosisters online it’s business as usual.
During these unprecedented times, we wanted to reassure you that we are taking all necessary precautions to protect you, our loyal customers and our dedicated Twosisters team by stringently following advice from both the Australian Government and the World Health Organisation.
It is for this reason we have made the decision to pause all showroom appointments for the next 2 weeks at which stage we will reassess this evolving situation. The safety of our customers and staff will always come first.
As for our online home – it’s business as usual. Our dedicated dispatch team will still be working to deliver your beautiful pieces with no disruptions with fast shipping and even faster service. They will do so whilst upholding strict hygiene practices and ensuring the safety of everyone on the floor. As per normal, in peak sale times, we do ask that you please allow 2–3 business days for processing.
During this time, Australia Post continues to operate throughout Australia and we are supported by their complete network. The needed and drastic steps of shutting down borders will not affect us. Your product will still make its way to you. You can see all of the latest Australia Post updates here and feel free to get in touch with our friendly customer service team for any questions or concerns you may have, or simply to say hello. We also recommend contacting Australia Post directly with any delivery concerns prior to purchase.
If you choose not to shop, you may choose to read one of our blog posts or to simply scroll through some beautiful imagery on our Instagram page.
As we all take steps to isolate in the short term to protect others, we can stay connected in our humanity and humility towards one another. Let’s be cautious but kind. Let’s continue to send love and communicate via social media, to check in on one another and to continue supporting small businesses across all sectors as much or as little as we can.
While it is an uncertain time, one thing is assured and that is our desire to continue providing work and a safe environment for our staff that have been with us since day one.
We are in this together.
Twosisters team X