Twosister's The Label

Katherine Dress - Navy

$105.00

or make 4 interest-free payments of $26.25 fortnightly with More info

Size

Quantity

SIZE GUIDE
DELIVERY
RETURNS
CONTACT US

How fast will your order ship?

We try our best to send out your packages on time every day, excluding weekend or public holidays. Otherwise, your order will be shipped the next business day. Please take care to fill out your full name at checkout, including first and last name to prevent any postal delays.

EXPRESS , RURAL and PO BOX DELIVERY CUT OFF TIME is 2:00 PM ( Sydney Time )
STANDARD DELIVERY CUT OFF TIME is 3.00pm (Sydney Time)

Australian Customers

Method	Estimated Delivery	Cost
Standard > $50	1-7 business days*	$0
Standard < $50	1-7 business days*	$5
Express > $100	1-3 business days*	$0
Express < $100	1-3 business days*	$8

*Shipping to metro areas normally takes 1 to 3 business day. Please note rural areas may take up to 5 business days or more. Delivery times are estimated and not guaranteed.

New Zealand

Method	Estimated Delivery	Cost
Express > $150	3-4 business days*	$0
Express < $150	3-4 business days*	$15

*Delivery times are estimated and not guaranteed.

Rest of the World

Method	Estimated Delivery	Cost
Express < $100	3-4 business days*	$25
Express > $100	3-4 business days*	$20
Express > $250	3-4 business days*	$0

*Please note rural areas may take up to 7 business days or more. Delivery times are estimated and not guaranteed.

Extra Information

DELIVERY TIME

Once a package has left our warehouse we have very little control over it. Please note that delivery times listed are only estimations. Two Sisters the Label is not responsible for any delays caused by the couriers, especially during high-volume periods. Two Sisters the Label can never guarantee a delivery date.

If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a calling card will be left in your letter box detailing the steps for arranging re-delivery or picking up your delivery at the local post office.

If you have not received your package within 7 business days of placing the order, email dispatch@twosistersthelabel.com with your Full Name and Order Number and we'll look into the matter immediately!

Twosisters the label is not liable for missing parcels due to errors on the customer or carrier's part.

INTERNATIONAL ESTIMATED EXPRESS DELIVERY TIME

DESTINATION	DAYS	NOTES
USA EAST	2-3	2 days into New York ( Pick up Monday – delivery Wednesday ) 2-3 days overall
USA WEST	2-3	Overnight into LA – ( Pick up Monday, Delivered US Tuesday ) 2 days on average
UK	2-3	2 days into London ( Pick up Monday – delivery Wednesday ) 2-3 days overall
NZ	1	Overnight to major cities – Auckland / Wellington / Christchurch
ASIA	2	Overnight to Singapore / Hong Kong – 2 days for China / Vietnam / Korea etc.

TAXES AND DUTIES FOR INTERNATIONAL ORDERS

All prices on Twosister's The Label are in Australian dollars. For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information.

In the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order. A refund will not be given if you refuse to pay the duties and taxes as your parcel will be destroyed by the courier.

Delays may occur during holiday periods.

UNDELIVERABLE PACKAGES

If your package is marked as undeliverable or return to sender, a reshipping fee will be required.

INCORRECT ADDRESSES

Customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. Twosister's is not responsible for, nor able to refund or replace orders shipped to the incorrect address.

A fee of $7.95 (standard) or $10.00 (express) will be incurred for us to resend your order to the right address.

At Two Sisters the Label, we’re here to help make sure you have an amazing online shopping experience, we understand that includes fast & easy returns.

All images are property of Two Sisters the Label.

Items are eligible to be returned for:

Refunds if:
Items are FAULTY AT POINT OF RECEIVING or in an unlikely event that a wrong size have been sent and we have sold out in your preferred size.

Please note that if fault is only realised after being worn, refunds will not be given.

If you are unsure of your sizing and would like to order 2 sizes to try, we are happy for you to try and return only ONE of the two ordered for a full refund. Please note, that this must be of the same style. Return postage is covered by the buyer.

Please note that foreign transaction fees and currency conversion fees incurred during the initial order payment transaction are charged by the respective credit card company or bank institutions and not Two Sisters hence we cannot refund such fees. You will need to get in contact with your credit card company or bank if you are enquiring about the refund of such fees.

At this stage, we only offer refunds for faulty items and items that are returned to us within 7 days (Including weekends) from the date of receiving the goods ( International orders do not apply). Please note we must receive the item within 7 days. Change of mind returns are issued store credit, which never expires! If you feel your order qualifies for a refund, please email us at dispatch@twosistersthelabel.com with your order number.

Please note the below reasons are NOT considered defects :

colour variation from product photos, e.g. fuschia vs red.
slight design variation from product photos, e.g. print patterns and arrangements, lace arrangements, etc
Slight size variation of within ± 3cm on measurements
Minor imperfections, e.g. loose threads, crease marks and etc.
Self-inflicted damage or cut to the product
Customer's subjective opinions on product quality and preference. (does not like the type of inner lining fabric used, the feel of the lace fabric, etc)
Item does not fit
Do not like the item
Quality not up to expectation

We abide closely by the Australian Fair Trading, please see link below

https://www.business.gov.au/info/run/fair-trading/warranties-and-refunds

Exchanges:

If you ordered a size that does not fit, we will issue you a credit covering the cost of the item (excluding shipping) within 3 working days after receiving and inspecting your return. Should the item still be available in your required size, you can purchase it with your store credit. Regrettably, we cannot hold items for exchange while we wait for your item to be returned.

Please note that if you are using your credit voucher, shipping fee will be applied. This does not qualify for our free standard shipping.

International customers have 14 days from receiving your order, to return a product for a store credit if there is a change of mind.

All purchases of SALE items are final and cannot be exchanged or returned (promos or flash sales are also included as a sale item).

Returns:

In compliance with Australian Consumer Law, Two Sisters is not required to provide a refund if you make a wrong selection, need a different size or change of minds. This includes afterpay payment.

Returns will not be accepted if:

The return has been lodged outside of the allowed return time frame (14 days from receiving)
Item(s) appear to have been worn (i.e. the garments have marks or an odor) or no longer have a tag.
Due to hygiene concerns the following cannot be returned: swimwear, intimates, stockings, hair accessories, hats, earrings, cosmetic/beauty products including self-tanners.

We won't be able to resell the garment if the above fails to meet.

Product Display

With all our online images, we do our best to display the true colour of the garment however as computer monitors and settings may vary we cannot guarantee that your monitor will display the exact colour of the garment, it may vary slightly.

Please note that we do our best to display the true colour of the garment however colours may vary slightly depending on your computer monitor/device. We do not consider this a fault if the colour is slightly different.

The cost of return shipping is at the customers expense, we do not refund or add credit for cost of return postage.

If details are incorrect (eg, address), this may caused parcel to get lost or shipment delay. This would be held responsible by the customer and refund will not be given.

AFTERPAY RETURN

Returns remain subject to Two Sisters the Label return policy

If you wish to return your item back to us, please send them back to us as you would for a normal order. Once received, we will issue you a credit note of the full amount as per normal returns and you will receive an email with a code to use with no expiry date.

If your item is faulty and have been approved by our team as a genuine manufacturing fault, you will receive a refund for what have been paid for and the payment plan will be cancelled.

How to Return:

Please download the return form below and include in your return parcel to the below address:

Click here : TS RETURN FORM

Create your return label using our portal

Alternatively, you can use any courier of your choice and return it to the below address:

Two Sisters The Label

Level 2 Unit 3 229 Greenhill Road

Dulwich 5065

We strongly advise you to retain a copy of the tracking/serial number of your return package to allow for easier tracing

If you opt for the parcel to be "returned to sender" a fee of $10.00 will be minus from your store credit/refund

For all return inquiries, please contact the dispatch team at:

dispatch@twosistersthelabel.com

Details

100% polyester
Fully lined
Off shoulder flare sleeves
Tube dress
Concealed back zipper
Anti slip bust area
Body fitting with fair stretch
Choker included
Model is wearing a size 6
Model measurements: Bust: 80cm ; waist: 65cm ; hips: 90cm
Length of size 6 - 26.5inches and increase 0.5inch per size
Images are shot under natural lighting, colours may appear darker in certain areas due to shadow
We try to display as accurate as possible, however colour may slightly differ due to lighting.