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Sizing Chart - How to Measure
All our sizes are Australian sizing
Please ensure you measure yourself correctly according to the image attached. Our size chart may differ -1 to +1cm depending on stretch of garment. All our garment is manufactured according to the size chart below.
PIT TO PIT MEASUREMENTS
Lay one of your dresses/tops on the floor FLAT and use a measuring tape and follow according to the below chart for PTP measurements.
Please check on the product description bar if the dress have stretch/no stretch or minimal stretch. The chart below is only a guide for flat lay dresses. Please allow a +-1cm difference.
International Conversion Chart
We try our best to send out your packages on time every day, excluding weekend or public holidays. Otherwise, your order will be shipped the next business day. Please take care to fill out your full name at checkout, including first and last name to prevent any postal delays.
CHRISTMAS SHIPPING:
Please note that they may be shipping delays due to the festive season.
Orders place on the 22nd to 26th of December will be shipped out on the 27th of December. Orders place on the 27th will be shipped on the 28th of December.
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard > $50 | 1-7 business days* | $0 |
| Standard < $50 | 1-7 business days* | $5 |
| Express > $100 | 1-3 business days* | $0 |
| Express < $100 | 1-3 business days* | $8 |
| Method | Estimated Delivery | Cost |
|---|---|---|
| Express > $150 | 3-4 business days* | $0 |
| Express < $150 | 3-4 business days* | $15 |
| Method | Estimated Delivery | Cost |
|---|---|---|
| Express < $100 | 3-4 business days* | $25 |
| Express > $100 | 3-4 business days* | $20 |
| Express > $250 | 3-4 business days* | $0 |
Once a package has left our warehouse we have very little control over it. Please note that delivery times listed are only estimations. Two Sisters the Label is not responsible for any delays caused by the couriers, especially during high-volume periods. Two Sisters the Label can never guarantee a delivery date.
If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a calling card will be left in your letter box detailing the steps for arranging re-delivery or picking up your delivery at the local post office.
If you have not received your package within 7 business days of placing the order, email dispatch@twosistersthelabel.com with your Full Name and Order Number and we'll look into the matter immediately!
Twosisters the label is not liable for missing parcels due to errors on the customer or carrier's part.
| DESTINATION | DAYS | NOTES |
|---|---|---|
| USA EAST | 2-3 | 2 days into New York ( Pick up Monday – delivery Wednesday ) 2-3 days overall |
| USA WEST | 2-3 | Overnight into LA – ( Pick up Monday, Delivered US Tuesday ) 2 days on average |
| UK | 2-3 | 2 days into London ( Pick up Monday – delivery Wednesday ) 2-3 days overall |
| NZ | 1 | Overnight to major cities – Auckland / Wellington / Christchurch |
| ASIA | 2 | Overnight to Singapore / Hong Kong – 2 days for China / Vietnam / Korea etc. |
All prices on Twosister's The Label are in Australian dollars. For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information.
In the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order. A refund will not be given if you refuse to pay the duties and taxes as your parcel will be destroyed by the courier.
Delays may occur during holiday periods.
If your package is marked as undeliverable or return to sender, a reshipping fee will be required.
Customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. Twosister's is not responsible for, nor able to refund or replace orders shipped to the incorrect address.
A fee of $7.95 (standard) or $10.00 (express) will be incurred for us to resend your order to the right address.
All pre orders will only be shipped ASAP once arrived in our warehouse. If you order an in stock item with a pre order item, both would be shipped together when the pre order arrives. If you would like to have the in stock item shipped first, please contact us to arrange.
Please click on the link on "Step 2" for NZ and UK customers
Twosisters Returns
Level 2, Unit 3, Greenhill road,
Dulwich, South Australia, 5065
Returns remain subject to Two Sisters the Label return policy
If you wish to return your item back to us, please send them back to us as you would for a normal order. Once received, we will issue you a credit note of the full amount as per normal returns and you will receive an email with a code to use with no expiry date.
If your item is faulty and have been approved by our team as a genuine manufacturing fault, you will receive a refund for what have been paid for and the payment plan will be cancelled.
Full refunds will be provided for any manufacturing defects including shipping cost.
Please note the below reasons are NOT considered defects:
We abide closely by the Australian Fair Trading, please see link below
https://www.business.gov.au/info/run/fair-trading/warranties-and-refunds
False claims regarding defective pieces will result in the piece being returned to the customer, at the customer's expense.
Orders placed using a discount code are eligible for store credit only.
7 days refund policy does not apply for items purchased with a discount code or any sales item.
Customers have 21 days (Australian orders) and 30 days (International orders) to send back purchases made at twosistersthelabel.com. A late fee of $10 will be applied for returns after those days. Returns postmarked after 30 days will be refused and sent back at the customer's expense.
Unfortunately, we don’t do exchanges at this stage.
If you ordered a size that does not fit, we will issue you a credit covering the cost of the item (excluding shipping) within 3 working days after receiving and inspecting your return. Should the item still be available in your required size, you can purchase it with your store credit. Regrettably, we cannot hold items for exchange while we wait for your item to be returned.
Please note that if you are using your credit voucher, shipping fee will be applied. This does not qualify for our free standard shipping.
All shipping charges, gift cards, and store credits are non-refundable and non-transferable.
We are not responsible for any lost or damaged returns/packages during transit.
If details are incorrect (eg, address), this may cause parcels to get lost or shipment delay. This would be held responsible by the customer and refund will not be given. It is the customers responsibility to follow all directions - if the package is sent back to you with postage due it is the customers responsibility. Twosisters will not reimburse additional charges.
With all our online images, we do our best to display the true colour of the garment however as computer monitors and settings may vary we cannot guarantee that your monitor will display the exact colour of the garment, it may vary slightly.
Please note that we do our best to display the true colour of the garment however colours may vary slightly depending on your computer monitor/device. We do not consider this a fault if the colour is slightly different.
| Quality |
Rated 5 out of 5
Poor
Excellent
|
| Design |
Rated 5 out of 5
Poor
Excellent
|
| Sizing |
Rated 0 on a scale of minus 2 to 2, where minus 2 is Runs Small, 0 is True to Size and 2 is Runs Large
Runs Small
True to Size
Runs Large
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Hi! You have one very happy customer here! Thank you! P.s I wish you’d stock more size 14-16s they are so beautiful but always sold out.
| Quality |
Rated 5 out of 5
Poor
Excellent
|
|---|---|
| Design |
Rated 5 out of 5
Poor
Excellent
|
| Sizing |
Rated 0 on a scale of minus 2 to 2, where minus 2 is Runs Small, 0 is True to Size and 2 is Runs Large
Runs Small
True to Size
Runs Large
|
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